Reservations are confirmed only on the receipt of full credit card details or one nights deposit.
We accept Visa & MasterCard credit cards, or direct payments
Most of the time no booking deposit is required*. Payment will be taken in full at the time of arrival via an approved method of payment (Cash, Visa, MasterCard, or Eftpos).
*Bookings for December and January valued at over $3000 will be charged a 50% non refundable deposit at the time of booking.
CANCELLATION POLICY AND REFUND POLICY:
A $25.00 administration fee will be applied to all cancellations. This will be deducted from the deposit when a refund is made or charged against the card confirming the reservation. Cancellations made within 10 days of arrival (60 days for a peak season booking) will result in a cancellation fee of up to 100% of the booking amount, this will be charged against the card used to confirm the reservation. A no-show will be charged the cost of the full booking. No refunds due to weather. Payment in full upon arrival. All damage or loss to our property will be charged to the registered guest.
CHILDREN (UNDER THE AGE OF 18)
Children must stay with a parent or legal guardian. Parents/guardians are responsible for the action of there children. Younger children must be supervised at all times by an adult in the communal facilities.
PETS:
Dogs are prohibited during our peak season (Labour weekend until After Easter Weekend) but can be made by arrangement during off Peak.
CREDIT CARD SURCHARGE:
A 2% Credit card surcharge applies to all payments made by credit card at the Castlepoint Holiday Park and Motels.
